Refund & Cancellation Policy

Last updated: November 10, 2026

Your $1 first campaign

The $1 first campaign is a one-time charge. If your campaign can't be generated, because of an error or because the AI couldn't produce one, your paid campaign stays available so you can try again, up to 3 tries in all. If we still can't deliver it, email Bethean@marketeasy.ai and we'll refund the $1.

Your campaign counts as delivered once it comes back, including when it lists items to fix before you publish it. Once it has been delivered, the $1 isn't refundable.

Subscriptions

• Subscriptions renew automatically at the end of each billing period (monthly or yearly) until you cancel.
• To cancel online, an owner or admin of the workspace opens Billing, chooses Cancel subscription and confirms. You can also cancel in Manage billing, or email Bethean@marketeasy.ai from the email address on your account. Until the plan ends, you can undo it with Keep my subscription. Cancellation takes effect at the end of your current billing period, and you keep access until then.
• If a payment fails, you can keep building while our payment processor retries the card, and update the card under Billing at any time. If the payment still can't be collected, the subscription ends. Your campaigns stay saved, and you can subscribe again under Billing.
• Deleting your account (under Account) cancels the subscription of a workspace deleted with it right away, since the workspace no longer exists.
• Seats are billed for the time they're active. When someone joins your workspace, or a seat is enabled, partway through a billing period, your next bill includes that seat for the rest of the period. When a seat is removed (disabled under Team, or its user deletes their account), your next bill is lowered by the unused part of the period.
• Apart from seat changes, we don't give refunds or credits for partial billing periods, except where the law requires it.

Usage packs

Usage packs are prepaid and non-refundable. A pack adds usage to the seat of the person who bought it, for use while your workspace is subscribed. If the subscription ends, the balance is kept for when you subscribe again; it's lost only if your account or workspace is deleted.

If your last request ran past your usage, what it made is locked until that's paid. A new pack pays the part it ran over first, and the rest of the pack is yours to use; if you don't buy one, your next month's included usage pays it instead.

Charged by mistake?

If you think you were charged in error, for example a duplicate charge, email us within 30 days and we'll correct any mistake.

Contact

Email Bethean@marketeasy.ai.